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Trana - Agentes de Navegação, Lda.

OPERAÇÕES / AGENCIAMENTO, DESPACHO DE NAVIOS E DOCUMENTAÇÃO

QUALITY POLICY

A Quality Policy aims to guarantee the satisfaction of all the agents who are, whether directly or indirectly, affected by the company’s activity: clients and potential clients, employees, suppliers and other partners.

In order to achieve that, Trana follows these principles:

- To meet, in a professional manner, the expectations and standards of its clients;

- To ensure all legal requirements are fulfilled, as well as good practices and other codes that may be applied;

- To prioritize teamwork, providing employees with an ever-growing set of appropriate skills;

- To keep a healthy and stress-free work environment;

- To establish and maintain long lasting and trust-based relationships with all business partners;

- To commit to making continuous improvements, in our processes and standards.
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